City of Port Phillip: Bringing their Code of Conduct to life

About The City of Port Phillip

The City of Port Phillip is a vibrant inner-city council located in Melbourne, Victoria, delivering services to over 100,000 residents, businesses, and visitors.

It is known for its diverse communities, coastal villages, and cultural hubs such as St Kilda and South Melbourne. The council is committed to creating a sustainable, inclusive, and well-governed city, with staff working across areas including community health, infrastructure, environment, arts, and urban planning to support local needs and aspirations.

Key facts

Local government authority in Victoria

Serves a population of approximately 113,000

Staff include admin, health, and parking teams

Committed to community-first service and ethical leadership

The objective

City of Port Phillip aimed to ensure all staff not only read but truly understood and applied their Code of Conduct in daily work.

Their goal was to create training that would:

Bring policies to life in a way that was engaging and relevant
Increase staff confidence in applying expected behaviours
Support a consistent organisational culture aligned with their values
Enable clear tracking of completion and understanding across the workforce
Be easily updated and rolled out to diverse roles and departments

City of Port Phillip aimed to ensure all staff not only read but truly understood and applied their Code of Conduct in daily work.

Their goal was to create training that would:

Bring policies to life in a way that was engaging and relevant
Increase staff confidence in applying expected behaviours
Support a consistent organisational culture aligned with their values
Enable clear tracking of completion and understanding across the workforce
Be easily updated and rolled out to diverse roles and departments

The challenge

Their existing Code of Conduct was long and text-heavy, resulting in low engagement and poor retention.

Staff were expected to read and sign off on policies without practical context, which led to gaps in understanding and application. The City of Port Phillip needed training that could reach diverse staff working across different roles, environments, and devices, while remaining relevant and engaging enough to encourage genuine participation. It also had to be simple to update when policies changed, track completion and acknowledgement effectively, and align with their organisational values and branding standards. Ultimately, they faced the complex task of transforming dense policy content into an interactive, relatable, and effective learning experience for all employees.

The solution

Safetrac worked closely with City of Port Phillip to design a bespoke, interactive Code of Conduct course. Using Articulate Storyline and GoAnimate, we transformed their detailed policy into short, scenario-based modules featuring animations, real-life examples, and practical activities.

This approach turned a static policy document into an interactive learning experience that staff could easily understand, relate to, and apply in their day-to-day work.

Aligned with branding and values

The course design incorporated the council’s colours, style, and tone, ensuring a consistent learning experience that felt familiar and aligned with their organisational identity.

Mobile-friendly and SCORM-compliant

Training was built to be fully responsive on any device and SCORM-compliant, ensuring seamless integration with City of Port Phillip’s LMS (IMC) and accessibility for staff wherever they worked.

Engaging, scenario-based learning

Complex policies were transformed into practical, scenario-based modules with animations and interactive activities, making it easier for staff to understand, relate to, and apply the Code of Conduct in real situations.

Built with stakeholder input

Safetrac collaborated closely with City of Port Phillip stakeholders to gather insights and feedback, ensuring content was relevant to the wide range of roles, from administrative staff to child health nurses and parking officers.

Delivered on time with ongoing support

The project was completed within the agreed timeframe and budget, and Safetrac continues to provide content support to ensure the course remains up-to-date and effective as policies evolve.

Outcomes

High engagement

Staff participation in the training was consistently high across all departments, with full completion rates required for compliance acknowledgement.

Positive feedback

Feedback from staff and leadership was overwhelmingly positive, with many commenting on the training’s engaging format and ease of understanding.

Behavioural change

Leadership observed a clear improvement in workplace behaviour and decision-making, demonstrating stronger understanding and application of the Code of Conduct.

Operational efficiency

The training streamlined compliance tracking and reporting processes, saving time for HR and L&D teams while ensuring staff acknowledgements were captured and recorded efficiently.

Scalability

Due to its success, City of Port Phillip commissioned three additional eLearning modules using the same interactive approach.

Cross-device accessibility

The course was fully optimised for desktop, tablet, and mobile, ensuring that all staff—regardless of location or role—could complete their training without barriers.

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